Account suspended

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    Tyra Steele 
    Asked on June 28, 2019 at 01:49 PM

    When I attempt to log in there is a message that pops up and says suspended. I have never seen this before so I am unsure of what this means. What does this mean?

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    Nik_C
    Answered on June 28, 2019 at 02:20 PM

    Your account has been suspended because of this form: https://www.jotform.com/build/91677986997186 and the reason is that you were collecting credit card information:

    1561745517Screen Shot 2019-06-28 at 8.11

    In order for us to restore your account, those fields have to be removed since collecting credit card information via plain text is against our Terms of use

    If you want to collect payments, you have to use one of our payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    We'll wait for your response.

    Thank you!



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    Tyra Steele 
    Answered on June 28, 2019 at 02:43 PM
    Fields have been removed
    ...
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    Alan_D
    Answered on June 28, 2019 at 03:09 PM

    Since the CC fields are removed from your form, I am activating your account. Please use our payment integrations instead and avoid such sensitive data collections through regular form fields. 

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    Monica 
    Answered on June 28, 2019 at 03:14 PM

    I understand now the reason why my account was suspended. I want to delete the form to collect credit card information and restore my account. Please let me know the steps to follow. And please let customer know next time the reason why their account was suspended. Wating for an answer..

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    Nik_C
    Answered on June 28, 2019 at 03:29 PM

    I removed the guilty fields and restored your account.

    Please avoid collecting credit card information with plain text to avoid further suspensions.

    Thank you!