Someone cannot complete my Summer Camp 2019 form

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    RuthSilver
    Asked on July 02, 2019 at 09:34 AM

    Hi there, 

    A lady called Purvi Dodhia has tried several times to complete the summer camp form. 

    She said it didn't submit the first time and she has tried twice, but it doesn't work.

    I haven't had this before.

    I feel like she may have been blocked out.

    How can she complete the form please?

  • Profile Image
    Kiran
    Answered on July 02, 2019 at 10:53 AM

    I see that your form is connected to your Square account and as I tried sending a test submission with test credit card number, it displayed an error as it should. The form seems to be working fine at my end. Could you check with the user if there is any specific error message displayed after submitting the form? Also, please let us know if the form is embedded on any of your web pages.

    Thanks!

  • Profile Image
    RuthSilver
    Answered on July 02, 2019 at 11:43 AM
    Hi there Kiran,
    Yes it’s connected to the Square account and I’ve had submissions since
    this lady tried to do her form.
    The form is embedded on my KangaRooKids website yes:
    www.kangarookidsgroup.co.uk and also the link is present on Facebook.
    I will ask her what she saw when she submitted the form
    ...
  • Profile Image
    RuthSilver
    Answered on July 02, 2019 at 11:43 AM
    Hi Kiran,
    This is what the user said:
    Nothing happened, stayed on same screen and just kept taking me back to
    the signature section, but didn't list out an error, so I didn't know what
    tghe prob was
    ...
  • Profile Image
    Welvin
    Answered on July 02, 2019 at 01:06 PM

    The form is linked on the homepage only, and not embedded. I find no reason why the form would fail.

    You've mentioned that the user is taken back to the signature section, so perhaps, the error is there. I set the signature area as not required. Kindly ask the same user to try again, and update us here of the outcome.

  • Profile Image
    RuthSilver
    Answered on July 02, 2019 at 06:43 PM
    Thank you, it’s worked! Brilliant
    ...