Square Integration - Account not connecting

  • VieriWickes
    Asked on July 6, 2019 at 12:50 PM

    I am trying to connect square for payments

    I have changed the currency to GBP but in LIVE forms it shows $$$

    I can't finish the Square Connet procedure, it is not loading up

    See picture, this is as far as I get

    and when accessing the page from the web, the currency is back in $$$


    What am I doing wrong?


    Jotform Thread 1881925 Screenshot
  • Mike
    Replied on July 6, 2019 at 3:53 PM

    Could you please click on the following icon in your browser to see if you need to allow some permissions?

    Square Integration   Account not connecting Image 1 Screenshot 30

    The currency is supposed to be saved once you successfully connect the form to the Square account and click on the Continue button.

    Square Integration   Account not connecting Image 2 Screenshot 41

  • VieriWickes
    Replied on July 6, 2019 at 5:43 PM
    I have allowed cookies but still the same result
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  • Mike
    Replied on July 6, 2019 at 6:15 PM

    Could you please also allow cookies in the main window and test it again?

    Square Integration   Account not connecting Image 1 Screenshot 30

    You may also try to connect the Square field using some other browser to see if that makes any difference.

    When I test a cloned version of your form, I am able to connect it with my Square account.

    Square Integration   Account not connecting Image 2 Screenshot 41