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enewscoorAsked on July 8, 2019 at 9:19 AM
We have configured the integration with Campaign Monitor. Everything is working fine, except when we try to unsubscribe from Campaign Monitor, and enter the same information in Jotform, but the user cannot subscribe. Do you have any idea?
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Richie JotForm SupportReplied on July 8, 2019 at 10:10 AM
To clarify, a user was unsubscribed from your mailing list and you have tried to add him back to the list but the integration won't let him subscribe?
Can you please try to set your subscriber's list to Confirmed opt-in?
Snippet from this guide:https://www.jotform.com/help/388-How-to-Integrate-JotForm-with-Campaign-Monitor
Please give it a try and let us know if the issue still remains.