Notification Emails No Longer Sending

  • Profile Image
    maidscape
    Asked on July 11, 2019 at 07:29 PM

    My form is no longer sending email notifications to my customers or me. It was working a few weeks ago.

     

    Edit: I just tried using the form on PC which sent the emails like normal but when using it on mobile it did not send the emails which makes even less sense

    Edit 2: I tried mobile also and it seems to be working now, however I had 3 submissions that I did not receive email notifications for and I'm not sure if my customers did also

  • Profile Image
    roneet
    Answered on July 11, 2019 at 11:48 PM

    There is a temporary glitch at our end which should be resolved now. The 3 emails which you have missed you can resend them by editing them via the submissions page and then submitting them.

    Guide: https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms

    Let us know if you have further questions.

    Thanks.