Form Layout Completely Messed Up

I have a form on my Website - https://form.jotform.com/83246110306142

The colors of the form got completely messed up today - even though I didn't make any changes to the code. The main problem is the color.

This is how the form is supposed to look - with a green background and a customized font.

This is how the form actually looks (see below); the background is all white, and the font has reverted back to Arial.

The form looks terrible now; when I go to the "Build" screen of the JotForm, it looks perfectly fine...how can the publicly available layout be screwed up when it's set up properly???

Support: please take a look and let me know what the deal is.

GIOSTAR Chicago

Nice - someone appears to be messing with the form! The color is back now, but you've removed the GIOSTAR Chicago logo.

Great job JotForm! 

We would like to apologize for any inconvenience. The issue you are having could be related to cache issue of either your form and/or the web browser you are using.

You can clear the cache of your form on your account — How-to-Clear-your-Form-Cache

And this article shows how you can clear the cache of your browser — https://www.refreshyourcache.com/en/home/

With regards to the issue with the logo of your form being removed, I have checked your form and I'm still seeing its logo.

Perhaps the issue got fixed already. Otherwise, please feel free to let us know and give us more details.

Hello - I do appreciate the quick response and suggestions for a resolution.

I was able to go in and resolve the issue by changing a few settings and then changing them back.

Going forward I will make sure to clear the cache if these issues arise again.

Thanks,

GIOSTAR Chicago

Hi @giostarchicago,

On behalf of my colleague, I am glad to hear your forms are showing correctly now on your website. Feel free to let us know if there is anything else we can assist you with.