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giostarchicagoAsked on July 15, 2019 at 5:38 PM
I have a form on my Website - https://form.jotform.com/83246110306142
The colors of the form got completely messed up today - even though I didn't make any changes to the code. The main problem is the color.
This is how the form is supposed to look - with a green background and a customized font.
This is how the form actually looks (see below); the background is all white, and the font has reverted back to Arial.
The form looks terrible now; when I go to the "Build" screen of the JotForm, it looks perfectly fine...how can the publicly available layout be screwed up when it's set up properly???
Support: please take a look and let me know what the deal is.
GIOSTAR Chicago
Page URL: https://form.jotform.com/83246110306142 -
giostarchicagoReplied on July 15, 2019 at 6:24 PM
Nice - someone appears to be messing with the form! The color is back now, but you've removed the GIOSTAR Chicago logo.
Great job JotForm!
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Mike_G JotForm SupportReplied on July 15, 2019 at 7:31 PM
We would like to apologize for any inconvenience. The issue you are having could be related to cache issue of either your form and/or the web browser you are using.
You can clear the cache of your form on your account — How-to-Clear-your-Form-Cache
And this article shows how you can clear the cache of your browser — https://www.refreshyourcache.com/en/home/
With regards to the issue with the logo of your form being removed, I have checked your form and I'm still seeing its logo.
Perhaps the issue got fixed already. Otherwise, please feel free to let us know and give us more details.
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giostarchicagoReplied on July 16, 2019 at 10:44 AM
Hello - I do appreciate the quick response and suggestions for a resolution.
I was able to go in and resolve the issue by changing a few settings and then changing them back.
Going forward I will make sure to clear the cache if these issues arise again.
Thanks,
GIOSTAR Chicago
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stevenmarshallReplied on July 16, 2019 at 11:34 AM
Hi @giostarchicago,
On behalf of my colleague, I am glad to hear your forms are showing correctly now on your website. Feel free to let us know if there is anything else we can assist you with.