Logo not showing on form?

  • PDInc
    Asked on July 22, 2019 at 12:28 PM

    My logo shows on the builder but does not show on the preview or actual form.  Why?


    Thanks!

  • John Support Team Lead
    Replied on July 22, 2019 at 2:06 PM

    I have cloned your form and was able to replicate the issue on my end. But I have resolved it by removing the logo and re-adding it again. It now appears on the page when I view it either in preview mode or form's direct link.

    Please try that too and let us know how it goes.

  • PDInc
    Replied on July 22, 2019 at 3:49 PM

    That did it.  Weird.  Thanks!

  • PDInc
    Replied on July 22, 2019 at 3:50 PM

    Thanks for the quick reply.  Would you mind to take a look at this question I can't seem to get answered?

    https://www.jotform.com/answers/1880444-Card-Forms-It-froze-and-becomes-unresponsive-when-it-comes-to-page-2-of-card-forms-#14


    Thanks!

  • John Support Team Lead
    Replied on July 22, 2019 at 4:58 PM

    Good to know that it works for you too.

    Regarding your other concern, I can see that one of my colleagues provided you an update a while ago. The escalated ticket is still being looked at by our developers. They'll let you know on that thread once it gets fixed, or when an update is already available.

  • PDInc
    Replied on July 23, 2019 at 8:22 AM

    Ok.  Thanks.  Usually the solutions are much quicker.  This must be a tough one!