My preview function is not working!

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    cedsa01
    Asked on July 22, 2019 at 05:41 PM

    my preview function is not working!!! 

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    Mike_G
    Answered on July 22, 2019 at 07:40 PM

    Upon checking, your account was placed in an automatic suspension. It was placed in that status due to the forms in your account (Social Media Survey and Hotel Contact Form) that are collecting login credentials.

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    Please understand that we do not encourage our users to collect such information through their forms as it is against our terms.

    Terms of Use

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    We understand that this may not be the case with your form. However, In order for us to reactivate your account, we need to delete the fields that were added to your form to collect login credentials. This will also delete the data associated with those fields.

    If you have other questions or concerns, please do not hesitate to let us know.

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    Sarah Cedeno 
    Answered on July 26, 2019 at 02:05 PM

    Hello, 

    I would like my account to be reactivated. I will delete those sections. Thank you, and I look forward to hearing back soon. 

    Best, 

    Sarah

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    Mike_G
    Answered on July 26, 2019 at 02:52 PM

    We will be glad to help you with your concern, however, we will only be able to reactivate your account if we delete those fields.

    I have gone ahead and removed the fields in your account. Your account has now been reactivated and you should be able to access your account again.

    If you have other questions or concerns, please do not hesitate to let us know.