emails are not being sent to personnel identified on the form

  • Profile Image
    James Penney 
    Asked on July 23, 2019 at 12:19 PM
  • Profile Image
    Richie_P
    Answered on July 23, 2019 at 02:43 PM

    To clarify, autoresponder emails are not sent to your form users?

    May we know if this is the form in question https://www.jotform.com/63475921253155?

    I have checked your form and it seems you have setup the autoresponder and notification emails correctly.

    However, it could be that your form user has not filled the email address field as it is not set to required.

    I would suggest you set the field to required to ensure the email has been added.

    Kindly test your form and let us know if the issue still remains.