Reply forms getting blocked by spam blockers

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    Timothyink
    Asked on July 25, 2019 at 10:30 AM

    Is there a way that my customers can set up their email to stop blocking my form reply emails?  It seems just recently that my customers aren't getting their receipt conformation.  

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    IvayloK
    Answered on July 25, 2019 at 11:39 AM

    You can ask your users to whitelist our IP addresses and domains. They can also add noreply@jotform.com and noreply@formresponse.com to theit contacts lists. Here is the guide:

    https://eu.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know if we can be of any further assistance.