Cant submit forms

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    wayne.carter
    Asked on July 31, 2019 at 11:31 AM

    My form will not submit when completed. What is the problem?

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    BJoanna
    Answered on July 31, 2019 at 12:37 PM

    Is the issue related to your Course Registration Form?

    I tested your form and I was able to replicate the issue. The Birth Date field which is required is not working (calendar icon) and because of that, the form cannot be submitted. 

    I cloned your form but I cannot replicate the same issue. I am able to select the Birth Date and submit it without any issues. here is my cloned form - https://form.jotform.com/92115098359968

    Feel free to test it. 

    I am not sure what is causing the issue on your form. The issue could be related to the form encryption. Can you please turn OFF Form Encryption, and test if the Birth Date field is working properly. If the field is working, you can turn ON Encryption and test it again. 

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    wayne.carter
    Answered on August 01, 2019 at 05:43 AM
    Fantastic thanks for looking into this.
    I struggled to apply the birth date calendar, I don't know what I was doing wrong.
    I will surely test the form without encryption.
    I am really conscious that at the forms I am requesting need to be safeguarded I am guessing that nobody can see the completed forms apart from me me holding the key?
    Kind regards
    Wayne
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    Nik_C
    Answered on August 01, 2019 at 06:02 AM

    That is correct, nobody can view submissions except you. Even we are not able to view them since they can only be viewed with the encryption key.

    Let us know if you have any further questions.

    Thank you!

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    wayne.carter
    Answered on August 02, 2019 at 07:47 AM
    Hi Nic
    It seems my clients cant use the birth date element in the encryption state.
    How safe are our form without encryption. This may infringe upon our data policy.
    Regards
    Wayne
    ...
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    gerardw
    Answered on August 02, 2019 at 08:21 AM

    Encrypted forms offer another layer of security on top of the already secured forms and submissions we offer. If your submitted data contains sensitive information, you can enable encryption, but it is not compulsory unless you have enabled GDPR compliance in your account. If you enable GDPR compliance, the submissions automatically become encrypted.

    However, if you want to keep the form encryption off, there will not be any issues with the safety of your forms, since the encryption is just an added layer of security.

    You could share the private key with your clients who want to view the submission info.

    I would request you to review this guide for more details: Encrypted-Forms-and-How-to-Use-Them