Question on Registration sent by DEFAULT

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    SARAcad
    Asked on August 01, 2019 at 09:58 AM

    Question: I received a Registration, but instead of from "Jotform", it was from "default".  The registration is from a company who made a similar registration 2 days prior; should I be alarmed at this???

    Thanks!

    Dennis

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    Kevin_G
    Answered on August 01, 2019 at 11:15 AM

    In order to check this further, may you please kindly provide us the form and submission info so we can have a look? 

    Also, as I understand the issue, someone submitted your form initially and then you received another submission with the same info, is this correct? 

    Looking forward to your response. 

  • Profile Image
    SARAcad
    Answered on August 01, 2019 at 01:50 PM

    Kevin:

    Thanks for your response.  Actually, the issue has been cleared up by the person sending in the registration.  Here's a summary of what happened:

    We have a form for people to register entries for an Awards Program.

    One person, on July 30, registered 7 entries, and we received the receipt, emailed from Jotform<noreply@jotform.com>

    Today, we received, from the same person, an additional 6 entries, and we received the receipt, only this time the email was from default<noreply@jotform.com>

    The "default" raised the red flag, but upon asking the person whether they had actually made a second registration or not, they responded that yes, they had made the second registration as well.  

    The "default" terminology caused the confusion on my part.

    Case closed.  Thanks!