-
aceiglobalAsked on August 5, 2019 at 12:18 PM
Hello,
JotForm cancelled my auto pay through paypal. Please advise. What do I need to do here? I have the Bronze plan. Please see below screen shot. Why am I getting downgraded on September 4? The name of my Company is Academic Credentials Evaluation Institute (ACEI). Thanks
-
zuritapiaReplied on August 5, 2019 at 1:04 PM
Hi Jasmin!
It looks like the reason the subscription was being cancelled was due to a double subscription for the account. In order to not get double charged for a Bronze Plan and Silver plan, the account was scheduled to downgrade back to free. However, you can re-upgrade after September 4th.
We apologize for the inconvenience.