password for assigned form

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    franklincountyfl
    Asked on August 09, 2019 at 11:59 AM

    I assigned a form to a few email addresses. I received the emails with the logins. One of the emails did not show the password but showed **** instead. How can I get this password?

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    JohnRex
    Answered on August 09, 2019 at 12:58 PM

    Hi @franklincountyfl,

    Please disregard that password as it was put there as an example.

    When you assign form to a user, he will receive an email notifying that a form was assigned to him. 

    If he already has a Jotform account, what he'll see on that part is "Your Jotform Password":

    15653698141921835.png

    And if he doesn't have an account yet, this is what he will receive:

    15653698251921835 2.png

    The email also includes a link to the mobile app that he needs to download and install to be able to view the assigned form.

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    franklincountyfl
    Answered on August 09, 2019 at 02:43 PM

     This email doesn't already have an account but I'm still seeing the ***. I deleted and added it again and I get Your Jotform Password. Deleted and added again and I get ***. Ideas?

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    JohnRex
    Answered on August 09, 2019 at 02:57 PM

    Hi @franklincountyfl,

    Please disregard the said password. It has nothing to do with their login details.

    If the user doesn't have an account, please let them install and signup using their email address. Let them create their own password upon signup.

    And if the user already has an account, let them log in to their account using their own password.

    Both will find your assigned form after doing so.