PayPal Checkout: Payment Error: Please authorize the payment using PayPal's buttons before submitting

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    scottmyers
    Asked on August 10, 2019 at 02:46 AM

    Need help troubleshooting my problem.

    I'm unable to complete the credit card transaction on my form.

    The attached screenshot shows the error messages.

    I've gone back and double-checked that all the form items are complete.

    Any ideas what the problem may be? (Others have successfully processed the charge, but maybe something has changed.

    Thanks,


    Scott

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    jherwin
    Answered on August 10, 2019 at 03:11 AM

    Hello Scott - You need to click on the PayPal buttons or make a payment before you can submit the form. When you click the PayPal checkout buttons, you will be redirected to the PayPal checkout page to pay the total.
    1565420968ppbuttons.png

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    scottmyers
    Answered on August 10, 2019 at 02:56 PM

    I DID try that as well, but, as mentioned above, I'm actually not paying via PayPal, but using the credit card option instead of PayPal. So, whether I click directly on the VISA button or click PayPal Checkout button and scroll to the Credit Card option, the result is the same.

    Also, sometimes, I get the error shown in this attachment... maybe that may help identify the issue.

    1565463231Screenshot 2019-08-10 11.40.30

    Please also note the other error on the orig attachment... errors on the form... I went back several times to check that all form items were filled, but I still get these errors. Maybe I'm misunderstanding the problem... does it mean that there is an empty field or that there is some problem with the logic in the form or...??

    Is it possible for you to clone my form and test it to see if you can identify the problem?

    Thanks,

    Scott


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    Vanessa_T
    Answered on August 10, 2019 at 06:04 PM

    It seems that you haven't connected your PayPal account.

    15654746611.png

    Please follow this guide to use PayPal Checkout on your form.

    How-to-Integrate-Form-to-PayPal-Checkout

    As per the guide, please make sure that you have a premier or business PayPal account. It is also likely possible that there are limitations on your PayPal account. Please also make sure you have enabled your account to allow direct payments.

    I would suggest you to please connect with Paypal support and share the error message with them. They will be able to check your Paypal account to see if there is any problem.

  • Profile Image
    scottmyers
    Answered on August 11, 2019 at 11:43 AM
    Yes, that fixed it… not sure how that connection got disabled, but thanks for your help!
    Scott
    ...
  • Profile Image
    enlightenedsoulexpo
    Answered on August 12, 2019 at 01:02 PM

    I do not have an answer, but I am having this EXACT same issue and my PayPal connection is not disabled. Is there any other reason this would happen?
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    jherwin
    Answered on August 12, 2019 at 01:23 PM

    Hello @enlightenedsoulexpo - I have moved your new question to a new thread to better assist you.

    Kindly follow this link to your thread https://www.jotform.com/answers/1924055.

    Thank you.