Unable to login nor able to reset password

  • Profile Image
    Paula Morgan 
    Asked on August 13, 2019 at 07:16 PM


    We have been having trouble with passwords for the last week or so.

    Today we cannot login nor are we able to reset the password.

    Please advise.



  • Profile Image
    Answered on August 13, 2019 at 08:40 PM

    Hello Paula,

    Could you let us know what trouble you are facing with the password? Also, did you face any error while logging in today?

    I could see from your email log, that you had successfully reset the password.

    If not, please clear your browser cache, log in using your username instead of your email and then reset the password. 

  • Profile Image
    Answered on August 13, 2019 at 11:43 PM
    Thank you for your reply
    I have just tried Jotform again and it has worked.
    However, when I sent the email to you this morning Jotform was NOT letting me log in, I had a similar problem on Monday.
    The password was reset yesterday because my colleague could not log in, passwords have been a problem over the past week or so.
    We will advise if there are further issues.
    Paula Morgan
    Service Support Officer
    Learning Communities
    Hobsons Bay City Council
    T: 9932 2044
    W: www.hobsonsbay.vic.gov.au
    NRS users phone 133 677 and quote 03 9932 1000
  • Profile Image
    Answered on August 14, 2019 at 04:44 AM

    We are glad to hear that you were able to log into your account. If the same issue happens again, please let us know.