Unable to login nor able to reset password

  • Paula Morgan
    Asked on August 13, 2019 at 7:16 PM

    Hi,

    We have been having trouble with passwords for the last week or so.

    Today we cannot login nor are we able to reset the password.

    Please advise.


    Regards

    Paula


    Page URL: https://www.jotform.com/login?is_iframe=true
  • Girish JotForm Support
    Replied on August 13, 2019 at 8:40 PM

    Hello Paula,

    Could you let us know what trouble you are facing with the password? Also, did you face any error while logging in today?

    I could see from your email log, that you had successfully reset the password.

    If not, please clear your browser cache, log in using your username instead of your email and then reset the password. 

  • LavertonCommunityHub
    Replied on August 13, 2019 at 11:43 PM
    Hi
    Thank you for your reply
    I have just tried Jotform again and it has worked.
    However, when I sent the email to you this morning Jotform was NOT letting me log in, I had a similar problem on Monday.
    The password was reset yesterday because my colleague could not log in, passwords have been a problem over the past week or so.
    We will advise if there are further issues.
    Regards
    Paula
    Paula Morgan
    Service Support Officer
    Learning Communities
    Hobsons Bay City Council
    T: 9932 2044
    W: www.hobsonsbay.vic.gov.au
    NRS users phone 133 677 and quote 03 9932 1000
    ...
  • BJoanna
    Replied on August 14, 2019 at 4:44 AM

    We are glad to hear that you were able to log into your account. If the same issue happens again, please let us know.