Actualizar de plan

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    dilmandjman
    Asked on August 14, 2019 at 04:24 PM

    ¿Para actualizar el plan que tengo es necesario pagar todo el plan nuevo o solo la diferencia del plan viejo al nuevo?

     

    Ya que el 05/08/2019 pague 19 dolares por el plan bronce

     

  • Profile Image
    ZuriTapia
    Answered on August 14, 2019 at 06:23 PM

    Hi @dilmandjman!

    Since you are paying your subscriptions via PayPal, you must cancel the first subscription for the Bronze plan in order to get refunded. Once the subscription is cancelled please let us know and we will proceed with the process.


  • Profile Image
    dilmandjman
    Answered on August 14, 2019 at 06:39 PM

    Ya esta cancelada la Bronce, podrían por favor hacer el reembolso, porque ya contrate ahora el plan plata (silver)

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    gerardw
    Answered on August 14, 2019 at 08:46 PM

    Thank you for the confirmation. We have received confirmation from PayPal that you have cancelled the automatic renewal of the Bronze monthly plan. We have now processed the refund and the refund could take 5 to 10 business days to reflect in your account.