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mcacenterAsked on August 14, 2019 at 4:49 PM
My forms are not being directed to the emails I've set up.
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Elton Support Team LeadReplied on August 14, 2019 at 6:29 PM
You have a few forms in your account, can you please mention the form in question and the email addresses that you aren't receiving emails?
So far when I check your email history from the past week to present, I could not find any emails that failed to be sent. They were all successfully delivered to all its recipient emails.
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mcacenterReplied on August 14, 2019 at 6:43 PMThese never came thru to us.
Jackie Coffer
Marketing & Events Manager
Mercy Center Auburn
535 Sacramento Street
Auburn, CA 95603
Phone: 530-887-2049
Cell: 530-515-9665
www.mercycenter.org
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Elton Support Team LeadReplied on August 14, 2019 at 8:03 PM
We are sorry to hear that. Since the emails are properly sent from our server, would you mind checking them in your spam folder or your block list? It is possible that those emails were flagged as spam or was blocked on your end.
With your latest notification, I can see that you're using SMTP. Did the SMTP fixes the problem? Since you're using your SMTP server to send the emails, you may check with your SMTP provider if it's relaying the emails properly.