Why doesn't my conditions work?

  • Profile Image
    Asked on August 19, 2019 at 12:39 AM


    I have a form which is quite complex and has a lot of conditions. The conditions were working fine but today they have all stopped working.

    I have cleared the cache and tried the form on safari, chrome and on another computer on edge and chrome. The conditions are not working.

    Please help asap

  • Profile Image
    Answered on August 19, 2019 at 03:14 AM

    Hey there.

    We've cloned your form and filled it in order to test it. Some of your conditions do not work because of some fields that you've erased. See below:

    1566198779Screen Shot 2019-08-19 at 10.11566198788Screen Shot 2019-08-19 at 10.11566198769Screen Shot 2019-08-19 at 10.1

    1566198749Screen Shot 2019-08-19 at 10.11566198758Screen Shot 2019-08-19 at 10.1The other conditions work without issues.

    Try fixing the missing fields and if the issue persists, feel free to get back. Thanks for using JotForm.