Picture image is not clear

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    hphillips1
    Asked on August 23, 2019 at 01:12 PM

    When someone takes a picture of a piece of paper it is blurry if you enlarge it. What other options are there for this?

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    Richie_P
    Answered on August 23, 2019 at 01:34 PM

    I have checked your form but I can't seem to find an upload field or a camera app.

    Can you please explain further the issue with your form?

    Looking forward for your response.

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    hphillips1
    Answered on August 23, 2019 at 02:09 PM

    I am using the "Take Picture" widget to have users submit pictures of their license and receipt. This is working great for their license, but the receipt is difficult to read when you enlarge the picture that is in the submission email. The receipt is the size of a letter size paper. Is there a better way to do this or different settings to ensure the smaller numbers are easier to read when enlarging the photo?

    1566583666Take Picture.PNG

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    Kiran
    Answered on August 23, 2019 at 02:17 PM

    Please note that the widget doesn't have any control over the quality of the image. The widget shall use the camera of the device and it depends on the camera. If you are accessing the form by using mobile devices, you may consider using File Upload field so that the field shall be displaying an option to choose the camera or upload a file directly that might work.

    Please give it a try and let us know if you need any further assistance. We will be happy to help. 

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    hphillips1
    Answered on August 26, 2019 at 01:36 PM

    That works much better. Thank you!