Why it says reached form limit when I have only three forms?

  • BBC2016
    Asked on August 28, 2019 at 11:05 AM

    Hello! I'm having this issue with your platform. I want to clone a form but this message appears:

    1567004556My Forms   JotForm Screenshot 10

    But, as you can see in this screenshot:

    1567004589My Forms   JotForm (1) Screenshot 21


    I only have 3 forms. What can I do?


    Thanks for any help!

    This is a really good web app, keep up the good work!

  • jherwin
    Replied on August 28, 2019 at 12:17 PM

    Other forms are in your archive folder, I tried to delete a form in the archive folder and the form count changed to 8.
    1567009034archive Screenshot 10
    You need to delete the form in the archive folder or the form must be in the trash folder before you can create another/new form.

  • BBC2016
    Replied on August 28, 2019 at 2:43 PM

    Great!Thank you for your help.