Why it says reached form limit when I have only three forms?

  • Profile Image
    BBC2016
    Asked on August 28, 2019 at 11:05 AM

    Hello! I'm having this issue with your platform. I want to clone a form but this message appears:

    1567004556My Forms _ JotForm.png

    But, as you can see in this screenshot:

    1567004589My Forms _ Jotform (1).png


    I only have 3 forms. What can I do?


    Thanks for any help!

    This is a really good web app, keep up the good work!

  • Profile Image
    jherwin
    Answered on August 28, 2019 at 12:17 PM

    Other forms are in your archive folder, I tried to delete a form in the archive folder and the form count changed to 8.
    1567009034archive.png
    You need to delete the form in the archive folder or the form must be in the trash folder before you can create another/new form.

  • Profile Image
    BBC2016
    Answered on August 28, 2019 at 02:43 PM

    Great!Thank you for your help.