We cannot view the images that our customers are uploading

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    ArcSpokane
    Asked on August 28, 2019 at 01:34 PM

    We cannot view customers images they are uploading. The emails do not show up in the email?

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    Welvin
    Answered on August 28, 2019 at 02:31 PM

    The images are showing up in the submissions page of the form. The problem is likely related to your file privacy which is checked and will require you to log in first before you can view and download the files. 

    If you are not logged when clicking the link, you'll get a 404 error. 

    Guide to view submissions: https://www.jotform.com/help/269-How-to-view-Submissions