We cannot view the images that our customers are uploading

  • ArcSpokane
    Asked on August 28, 2019 at 1:34 PM

    We cannot view customers images they are uploading. The emails do not show up in the email?

  • Welvin Support Team Lead
    Replied on August 28, 2019 at 2:31 PM

    The images are showing up in the submissions page of the form. The problem is likely related to your file privacy which is checked and will require you to log in first before you can view and download the files. 

    If you are not logged when clicking the link, you'll get a 404 error. 

    Guide to view submissions: https://www.jotform.com/help/269-How-to-view-Submissions