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lhariasAsked on August 29, 2019 at 11:09 AM
I am using the Integration feature with Salesforce, however yesterday the information did not feed into Salesforce automatically on any of the forms submitted there were 5 forms submitted. I entered a test one in the afternoon that did go through.
Today a form was submitted at 8:36 AM which did not feed into Salesforce then a second one came in at 9:51 AM which did feed into Salesforce.
The only thing I did yesterday and today was to log in go to the integration section. edit it and complete it. This is happening on this form https://form.jotform.com/92204485903154
Thanks
Page URL: https://form.jotform.com/92204485903154 -
KrisLei Jotform SupportReplied on August 29, 2019 at 12:51 PM
Hi,
I have checked your account history activity logs, and it seems that you have several submissions that are deleted. Did you perhaps update or rename any fields while the form is integrated with SalesForce? We don't recommend deleting or configuring any fields in the form when the integration is active.
Please try to remove the integration and re-integrate again your SalesForce account to your form, let us know if it the issue still persists.