Submissions are not going through my SalesForce account

  • Profile Image
    lharias
    Asked on August 29, 2019 at 11:09 AM

    I am using the Integration feature with Salesforce, however yesterday the information did not feed into Salesforce automatically on any of the forms submitted there were 5 forms submitted.  I entered a test one in the afternoon that did go through.

    Today a form was submitted at 8:36 AM which did not feed into Salesforce then a second one came in at 9:51 AM which did feed into Salesforce.

    The only thing I did yesterday and today was to log in go to the integration section. edit it and  complete it.  This is happening on this form https://form.jotform.com/92204485903154


    Thanks



  • Profile Image
    KrisLei
    Answered on August 29, 2019 at 12:51 PM

    Hi,

    I have checked your account history activity logs, and it seems that you have several submissions that are deleted. Did you perhaps update or rename any fields while the form is integrated with SalesForce? We don't recommend deleting or configuring any fields in the form when the integration is active.

    1567097301deleted submissions3.JPG

    1567097330deleted submissions2.JPG

    1567097366deleted submissions1.JPG

    Please try to remove the integration and re-integrate again your SalesForce account to your form, let us know if it the issue still persists.