HOW/Why Does This Happen?

  • Profile Image
    Asked on August 31, 2019 at 08:56 PM

    I changed my form and then did a PREVIEW.  The Preview looks fine

    1567299233JOTFORM PREVIEW.JPGb

    But when I go back to EDIT my form it looks like this??

    1567299341JOTFORM EDIT.JPGIt reverts back to things I either CHANGED or DELETED??

  • Profile Image
    Answered on August 31, 2019 at 09:40 PM

    I have checked your form and I can confirm that it has now the same fields and format as the one shown in your first screenshot.


    A cloned version of your form is also the same when viewed on the builder page.

    If the issue persists on your end, it's possible that the issue you are having is related to browser cache. I would suggest that you try clearing the cache of your browser —

    Or, you can also try clearing the cache of your form — How-to-Clear-your-Form-Cache

    I hope this helps. If you have other questions or concerns, please do not hesitate to let us know.