PayPal payment field is not working

  • MahaloMarlin
    Asked on September 1, 2019 at 12:49 AM

    With no recent changes to our Jotform form -- registration for the ASEMV2019 meeting -- at the end of the registration process, where users normally see the PayPal screen for entering payment info, they currently are seeing:

    "Things don't appear to be working at the moment. Please try again later."

    A screenshot is attached here, and the URL of the PayPal error message is given below.

    Jotform Thread 1947722 Screenshot
    Page URL: https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=8b38bd7ee4aa&code=GENERIC_ERROR&mfid=1567312831640_8b38bd7ee4aa
  • MahaloMarlin
    Replied on September 1, 2019 at 12:53 AM

    PS: Note that PayPal's status page reports all systems there are working normally. 

  • VincentJay
    Replied on September 1, 2019 at 6:23 AM

    Hi,

    Could you please check and update the PayPal email then test your form if the issue still persists? Make sure that the PayPal email is correct.

    1567333181fq31 Screenshot 10

    Let us know how it goes. 


  • MahaloMarlin
    Replied on September 1, 2019 at 12:43 PM
    Thank you for checking - my client informs me that indeed, PayPal needed verification of his account, for some reason.
    Thanks again,
    —Marlin
    ...
  • Kiran Support Team Lead
    Replied on September 1, 2019 at 1:50 PM

    As we tested the form, it is redirecting to the PayPal page without any issue from our end. We assume that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!