Remove JotForm branding

i have paid the upgrade fee and it is not reflecting on the site. the brand is still showing and keeps offering me to upgrade to the bronze which I have already done....

I have checked your account and you're subscribed to Bronze Monthly.

To clarify, do you want to remove the Jotform Branding?

Kindly go to your account settings> then uncheck " Show Powered by JotForm on my Forms".

Please give it a try and let us know if the issue still remains.

I’ve done that and it’s still showing. The account is also showing that I
have an free account yet I have paid for the bronze and received a receipt.
...

Your account is on the Bronze plan and does not contain any forms. Where does the JotForm branding show?