When editing a submission, a new Monday.com item is created

  • Profile Image
    Asked on September 10, 2019 at 02:43 PM


    I spoke with Monday.com and apparently there is an issue with how you are using the API to integrate with Monday. When an edit is made to a form submission that is linked to a board on Monday.com, it does not updating the existing pulse. It creates an entirely new pulse which is a disaster. It has the same submission ID? Why is it not linked? Please help. 

    Thank you,'


  • Profile Image
    Answered on September 10, 2019 at 03:27 PM

    Unfortunately, the current integration with Monday.com only allows either

    1. creating an item/pulse

    2. or creating an update to an item, like below, and not to update an item

    1568143460Screen Shot 2019-09-11 at 3.23

    Once the data is forwarded to Monday.com, we do not keep a link of the Jotform submission to the created Monday.com item.