Unable to login to the account

  • Profile Image
    João Paulo  
    Asked on September 11, 2019 at 09:30 AM

    Olá, bom dia! 


    Estou encontrando dificuldades ao acessar o Jotform, coloco meu login e senha e nada acontece. 

    Já tentei por aba anônima, limpei meu cache e ainda assim não consigo me logar. 

    Poderiam me ajudar? 

  • Profile Image
    roneet
    Answered on September 11, 2019 at 10:26 AM

    Please use your email Id jpsantos.oliveira@gmail.com or the username jpsantos.oliveira to login to your account. If you have forgotten your password please reset the password.

    Guide: https://www.jotform.com/help/489-How-to-reset-the-password

    Once you have reset your password, could you please try these steps:

    1. Clear your browser cache.

    https://www.refreshyourcache.com/en/home/

    2. Re-open the browser.

    3. Try to login again.

    4. Also, try in an incognito window of the browser.

    Let us know if you have further questions.

    Thanks.