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duppamillerAsked on September 11, 2019 at 1:01 PM
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John Support Team LeadReplied on September 11, 2019 at 1:59 PM
Unfortunately, once you have turned on form encryption, you cannot export data. The following is disabled once your forms are encrypted:
PDF Downloads, Reports, Emails that contain form data in them.
You can only view submissions by logging in and entering your private key.
Refer to this guide: https://www.jotform.com/blog/encrypted-forms/
To be able to export the data, you may have to turn off the encryption on the form.