exporting encrypted data

  • Profile Image
    duppamiller
    Asked on September 11, 2019 at 01:01 PM
  • Profile Image
    JohnRex
    Answered on September 11, 2019 at 01:59 PM

    Unfortunately, once you have turned on form encryption, you cannot export data. The following is disabled once your forms are encrypted:

    PDF Downloads, Reports, Emails that contain form data in them. 

    You can only view submissions by logging in and entering your private key.

    Refer to this guide: https://www.jotform.com/blog/encrypted-forms/

    To be able to export the data, you may have to turn off the encryption on the form.