my form account suspended

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    Pornthep Wongkrasaemongkol 
    Asked on September 12, 2019 at 11:28 AM

    my form account suspended. my account northeast.th.sasmo@gmail.com

    How I do next?

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    zuritapia
    Answered on September 12, 2019 at 12:54 PM

    Hi Pornthep!

    It looks like your account was suspended due to three of your forms collecting Passport Details without the mandatory widgets.

    I have now reactivated your account and make sure to add the following:

    You may collect passport information if your purpose is not to collect these data from the general public, but from your own customers, you just need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, we do not allow uploads of any sensitive personal information like passports, social security cards, driver's licenses, credit/debit cards and statements, bank statements, voided cheques, birth/marriage certificates, visas, and photo IDs.