My enquiry form is showing up in safari with weird images on the text

  • Jacobtober
    Asked on September 13, 2019 at 11:59 PM

    Hi,


    Our enquiry form is not looking as it should across Safari browsers. The font is submitted in Times new Roman and there are little image boxes showing up over the top of the form titles.


    Regards


    Jacob

    Jotform Thread 1964117 Screenshot
  • AshtonP
    Replied on September 14, 2019 at 1:29 AM

    We are checking this and we will get back to you with an update.

  • AshtonP
    Replied on September 14, 2019 at 2:06 AM

    I have checked the CSS code of your contact form. The 3 lines below are creating this issue:

    1568440943The Easiest Online Form Builde Screenshot 10

    1568440956The Easiest Online Form Builde Screenshot 21

    Please comment out these lines and this will resolve your issue. I have cloned your form and made the changes at my end. Below is how it looks in Safari at my end:

    1568441071asdfgh Screenshot 32

    Here is the link to my cloned form: https://form.jotform.com/92561135185962

    Feel free to reach us in case you need any further help from our end.

  • Jacobtober
    Replied on September 15, 2019 at 8:27 PM

    That fixed it thank you so much.


    Any ideas on why the font swaps over to Times roman in Safari, when everywhere else and in the settings we have it typing as avenir?

  • roneet
    Replied on September 15, 2019 at 11:55 PM

    Let me test your Form in the Safari browser and get back to you ASAP.

    Thanks.

  • roneet
    Replied on September 16, 2019 at 1:44 AM

    I noticed that you do not have an "Avenir" font neither in the Form's settings nor in the CSS.

    For the textboxes, you have a font family as "Arial Verdana".

    My enquiry form is showing up in safari with weird images on the text  Image 10

    Do you want to make your font appear in "Avenir"? If yes, please follow this guide:

    https://www.jotform.com/help/100-How-to-Use-Google-Fonts-and-Custom-Fonts-in-your-Form

    Let us know if you have further questions.

    Thanks.