Suspended - AGAIN

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    Joseph Newman 
    Asked on September 18, 2019 at 04:29 AM

    Hello Jotform,

    We only talked a short while ago, in which you made us jump through lots and lots of hoops in order to have our forms with you. 

    The forms were then bought up to all your standards, including disclaimers, privacy policies, signatures etc. We explained these were for staff purposes and even reflected this very clearly on the forms. 

    On attempting to log in today, it states the account is yet again suspended. Could you kindly remove this suspension. As previously advised, we work within your terms and conditions and the law, and are a government approved ambulance service. 

    In advance, thanks for your help and look forward to hearing from you. 

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    gerardw
    Answered on September 18, 2019 at 07:24 AM

    This suspension seems to be related to a form in your Trash folder that was collecting Driver license info and passport via upload fields, without the use of the mandatory widgets (i.e. Terms and Conditions & Signature widgets) in the form.

    Please remove this form from the Trash folder. I've activated your account now.

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    Joseph Newman
    Answered on September 18, 2019 at 08:35 AM

    Hello Geradw,


    Having checked the trash folder, and the archive, I can confirm there are no items at all in here to purge. 


    I assume that you've done that for me. I've also double checked the forms and confirm they meet your conditions. If you have any other issues, if you could kindly advice me to avoid future suspension.


    Thanks in advance.

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    JohnRex
    Answered on September 18, 2019 at 09:43 AM

    Hi Joseph,

    You may refer to our Terms-of-Use and ensure that your forms comply with the said terms to prevent future account suspensions.