The forms are not coming through to our email address

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    SalesMountainRooms
    Asked on September 19, 2019 at 10:26 AM
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    zuritapia
    Answered on September 19, 2019 at 01:07 PM

    Hi @SalesMountainRooms!

    Is this happening to all of your forms or just specific ones? If only a few of the forms are having this issue can you please provide us with the URLs to each form and we can look into this further?


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    Darren 
    Answered on September 19, 2019 at 01:14 PM

    Hi, 

    We are having the same problem to all our forms for about the last 4 hours, I've raised this a few hours ago but no one has replied or come back to us and its getting urgent! Example form: http://www.escapeworldwide.co.uk/quote.html


    Many thanks

    Darren 

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    zuritapia
    Answered on September 19, 2019 at 03:15 PM

    Hi Darren!

    I have gone ahead and opened a new thread for your query.

    https://www.jotform.com/answers/1971462

    Since you are located in EU, I will have one of our EU Support Members look into this further for you.

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    SalesMountainRooms
    Answered on September 20, 2019 at 05:39 AM

    They have come through now.

    Mhairi

    Mhairi Seymour
    Reservations
    Mountain Rooms & Chalets
    Tel: +44 203 393 0812 (Ext: 103)
    [ Mountainrooms.com ]( http://www.mountainrooms.com )

    www.4propertysales.co.uk -Our English Estate Agency in Val d'Isere.
    ...
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    Vanessa_T
    Answered on September 20, 2019 at 07:49 AM

    We sincerely apologize for the inconvenience. We did had a system glitch previously but has already been resolved and emails were re-sent. Should you have further concerns, don't hesitate to contact us again.