required field is not showing in the form

  • Profile Image
    MYBIGBUDDY
    Asked on September 23, 2019 at 12:45 PM

    Help - we still have a problem with our Buddy Registration form; the comment below is from one of our clients...the section he is referring to does exist - can someone please fix this bug ASAP as I have sent out 10 of these forms today and need to send out many more this week in an eshot.

    Many thanks

    Clare

    "when I click to submit, it asks me to fill in my 'Current job title/employment'. However, no such box exists in the form and it won't submit the form unless I fill the box out"


    t

  • Profile Image
    Richie_P
    Answered on September 23, 2019 at 02:12 PM

    I have checked your form and your form is not showing that field however, it is present in your Form builder.

    When I cloned your form the fields are working correctly.

    If possible, you may try cloning your form.

    Guide:-How-to-Clone-an-Existing-Form-from-Your-Account

    You may also try switching forms to card then classic again. Hopefully this will reset the form fields.

    Guide:https://www.jotform.com/help/488-How-to-Change-Form-Layout

    Please give it a try and let us know if the issue still remains.