Unable to access form showing an error message: This endpoint is disabled for your creditor - please contact support

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    everygoodhome
    Asked on September 25, 2019 at 10:10 AM

    Please see error above. I keep getting this error. Form is connected with go cardless 

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    KrisLei
    Answered on September 25, 2019 at 10:55 AM

    Hi,

    I tried to access the form link and it seems it's working fine.

    1569422972form link.JPG

    The error usually shows up when the form is disabled or the account is suspended. I checked the account's form owner and it is on active status. Kindly try to clear your browser's cache and cookies or try to use a different browser.

    Please let us know if you are still showing the message or unable to access the form.

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    BeSureMaintenance
    Answered on September 26, 2019 at 04:36 AM

    If you fill out the form and click submit it will go to the error 

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    ashwin_d
    Answered on September 26, 2019 at 05:27 AM

    I am sorry for the trouble caused to you. The issue seems to be related to the "GoCardless" payment tool.

    I would suggest you to please check your GoCardLess account and see if there is any limitations with your account. I would also suggest you to please connect with GoCardless support and ask them to check for any account / API issue.