MY ACCOUNT IS GONE

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    Camille Dent 
    Asked on September 27, 2019 at 01:19 PM

    Hello


    My account is showing that it is suspended. I tried changing my credit card 3 times and it would not update. Then it switched to suspended. I need help. My clients need their forms up.


    MY LOGIN NAME IS designevo

    Page URL:
    photobooth313.com

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    denis_calin
    Answered on September 27, 2019 at 01:46 PM

    Hi Camille!

    Your account got automatically suspended because of too many credit card attempts. I have re-activated your account. Please try using a different card to upgrade your account. Let us know if you have any questions!

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    Camille Dent 
    Answered on September 27, 2019 at 01:49 PM

    The credit card wouldn't update something was wrong with the website let me try again.

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    Camille Dent 
    Answered on September 27, 2019 at 01:52 PM

    I am typing in my login name and password, and logging in is giving no response.

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    denis_calin
    Answered on September 27, 2019 at 01:56 PM

    Hi Camille!

    Your account is showing up as Active in our system. Please try logging in again. If you are still unable to log in, please clear your browser's cache or use a different browser to log in and update the credit card information.

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    Camille Dent 
    Answered on September 27, 2019 at 02:24 PM

    I am using two phones and the website. I even tried a different login name and password to see if it was just my login name. The button is going to nowhere and the two phones are not on wifi, just my computer.

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    denis_calin
    Answered on September 27, 2019 at 02:45 PM

    I understand that you have also tried logging into one of your other accounts and the green Log In button is unresponsive. It appears that your email address camille@loudbrandcreative.com is currently associated with 2 Jotform accounts: loudbrand and DesignEvo. This might be creating the login conflict. Please try using a different browser or a different browsing mode on your desktop to log in. If you are still not able to log in after that, I will change the email address associated with the loudbrand account to camille@maximumtaxcenter.com to see if this will resolve the issue.