Follow up on opened ticket for PDF Editor error message on submissions

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    nakelly
    Asked on September 27, 2019 at 02:57 PM

    have been having issues with the download feature for my photo form....put in a ticket earlier this week.  Was told it was elevated to high priority  (by krisLei) on 9/25

    really need this resolved ASAP....what is the update.


    thanks


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    KrisLei
    Answered on September 27, 2019 at 03:39 PM

    Hello again,

    I just sent out a follow-up message on the team that has been handling the ticket. Please refer to the original thread if you want to post a follow-up message, also for our developers to be notified. 

    https://www.jotform.com/answers/1974780-PDF-Editor-Error-showing-on-uploaded-image-when-submissions-are-downloaded-in-PDF

    We really apologize for any inconvenience this has caused you.

    Thank you.