Why my Stripe account is too long to connect it?

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    Asked on October 02, 2019 at 04:51 AM

    Hello i don't arrive to connect me on my strip account? could you help me please

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    Answered on October 02, 2019 at 07:30 AM

    We cloned your form and then we tested it with our Stripe Test account, we didn't saw any problem about Stripe Integration Connection. When you are trying to sign in your Stripe account, web site opens a pop-up then you sign in at this pop-up. Be sure that your pop-up blocker settings disabled.1570015748Screen%20Shot%202019-10-02%20a

    Please check the Jotform Stripe Integration user guide.

    If you require any further assistance feel free to let us know.

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    Answered on October 02, 2019 at 10:51 AM
    for me it's the same thing it doen't arrive de be conect
    Le mer. 2 oct. 2019 à 13:30, Jotform a écrit :
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    Answered on October 02, 2019 at 11:54 AM

    I am also unable to replicate the issue with our Stripe account. Is the Stripe pop-up window shown on your end when you click on the connect button?


    I cleared your form cache. Please try again. You can also try to remove and re-add the Stripe payment field to see if that will resolve the issue. 

    If you are using a pop-up blocker, make sure that it is disabled.

    If the issue still persists, please try to connect your form with Stripe in some other browser or on some other device.