Login shows suspended

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    Ronnie Williams 
    Asked on October 09, 2019 at 06:36 PM

    When attempting to login to my account, I get the message:

    Login Failed - SUSPENDED


    I successfully reset my password, but still will not let me login.




    Screenshot
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    gerardw
    Answered on October 09, 2019 at 07:30 PM

    Your account was suspended because the form in your account was flagged as collecting Social Security Number which is in violation of our Terms of use.

    You will need to add the below mandatory widgets in your form, in order to activate your account.

    1. Terms and Conditions - https://www.jotform.com/widgets/terms-and-condition 

    2. Signature - https://widgets.jotform.com/widget/signature 

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    Ronnie Williams 
    Answered on October 10, 2019 at 12:19 PM

    I need to login to the account so I can remove those fields, however, I am unable to do so.

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    AndrewHag
    Answered on October 10, 2019 at 01:20 PM

    I deleted the offending field and re-activated your account.

    If you wish to collect the social security numbers, please add the required widgets suggested by my colleague to avoid the automatic suspension of your account again.

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    Ronnie Williams 
    Answered on October 11, 2019 at 04:10 AM

    I was actually attempting to login to remove that field. Can you reactivate so I can remove it?

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    AndrewHag
    Answered on October 11, 2019 at 04:18 AM

    I already re-activated your account simplecloud. Are you not able to login to your account?

    Could you please tell what's the error you are getting? Also, please share the IP address that you are using so we can whitelist it.

    Here you can check your IP: https://whatismyipaddress.com/

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    Ronnie Williams 
    Answered on October 11, 2019 at 04:20 AM

    Hi,
    I am unable to add these widgets without access to my account. Please re-enable the account so I can do so.
    Thanks,
    ...

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    AndrewHag
    Answered on October 11, 2019 at 05:25 AM

    Your account is active and in good standing. Your IP address 72.205.213.215 is not blocked as well.

    Could you please tell what is the error you are getting when you try to login to your account? Please share a screenshot of the issue with us so we can check.

    Also, please go to the link below and share the IP address you are using.

    https://whatismyipaddress.com/