Slack integration is not working

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    FoodJets
    Asked on October 11, 2019 at 02:51 PM

    we have one of our forms sending an email to our support email which drops into slack for our customer service reps to take care of. however when an email from jotform is sent it will not populate slack?


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    IvayloK
    Answered on October 11, 2019 at 04:17 PM

    Do you use our Slack integration?

    I did not found a Slack integration under your last form (91005958200147) Which form are you referring to?

    Do you use just e-mail notifications from the form or you have setup the integration?

    We will wait for your response.


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    FoodJets
    Answered on October 11, 2019 at 04:50 PM
    We have integrated support@foodjets.com into slack for our customer service response platform.

    You can see below when this form is submitted it should be sent to our support email and then drop into slack.

    It doesn’t.


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    VincentJay
    Answered on October 11, 2019 at 06:33 PM

    Hi,

    Please check if the View Submission is enabled in the Slack Integration. 

    1570833071bd35.png

    You need to enable it. After that, please contact us again if the issue still persists.

    I also checked the email you provided and it is on our bounce list. 


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    FoodJets
    Answered on October 11, 2019 at 06:50 PM
    Will do

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    VincentJay
    Answered on October 11, 2019 at 07:40 PM

    Great, let us know if that helps. Thank you.