Expired API key error showing when submitting a form using Stripe Integration

  • spinabifida
    Asked on October 11, 2019 at 6:30 PM

    Hello


    I am trying to submit payment on the form created and it is coming up with an error when submitted CC information. Please see below. How do I fix this? I have individuals trying to submit payment and cannot due to this error.

    Expired API Key provided: pk_live_Pq****************************zI5q. Platform access may have been revoked.
     
    Page URL: https://form.jotform.com/92038689731164
  • KrisLei Jotform Support
    Replied on October 11, 2019 at 7:43 PM

    Hi,

    Apologies for the inconvenience. 

    It seems that you are using an expired API key for your Stripe Integration. Kindly try to re-connect your Stripe account to your payment tool.

    Then try first the Test Mode on setting up the integration, if everything is working fine you can turn it back to Live Mode.

    For your reference: How to Integrate Stripe with your Form

    I hope this helps. Let us know if the issue still persists.