signature image is broken in the email

  • tcacoaching
    Asked on October 12, 2019 at 7:30 AM

    Hi There,
    i have created a form, when i am submitting this form signature image is broken in the email, i am attaching the screenshot. kindly let me know what is the issue.


    Thanks

    Jotform Thread 1998655 Screenshot
    Page URL: https://form.jotform.me/92823243586463
  • AndrewHag
    Replied on October 12, 2019 at 7:35 AM
    I performed a few submissions on my test form and it turns out that, the signature field is broken only when the Required log-in to view uploaded files option is enabled in the account settings page.
     
    Could you please disable the option then perform a test submission and see if that works?
     
    1570880100JotForm · My Account Google Screenshot 10
  • tcacoaching
    Replied on October 12, 2019 at 7:56 AM

    Thank you so much my issue has been resolved.