Square payment access token is missing error

  • drcaricannon
    Asked on October 13, 2019 at 3:09 PM

    trying to test the page and I receive this error message. please advise.1570994070Screen Shot 2019 10 13 at 12 Screenshot 10

  • jonathan
    Replied on October 13, 2019 at 3:29 PM

    You need to connect the payment field to your Square account first for the integration to work.

    1570994953zzz 2019 10 14 03 Screenshot 10


  • drcaricannon
    Replied on October 13, 2019 at 6:33 PM

    I did that already. It said I was connected and I still get the error message.

  • jonathan
    Replied on October 13, 2019 at 7:35 PM

    Can you please confirm first that this is the form with issue.

    I checked the form again and it shows that Square is not connected.

    1571009654zzz 2019 10 14 07 Screenshot 10


    The payment integration will not work if its not connected to the Square account.

    We will wait for your updated response.

  • drcaricannon
    Replied on October 14, 2019 at 12:33 PM

    I connected to Square and still got error message. Must I do this more than once--does it not stay connected? This would be hugely problematic. 1571070761Screen Shot 2019 10 14 at 9 Screenshot 10

  • Ivaylo JotForm Support
    Replied on October 14, 2019 at 2:21 PM

    I checked your form (https://www.jotform.com/form/92810462227151). It still says that it is not connected.

    Usually, you have to connect the payment integrations only once.

    Can you please try to click on the Preview button, right after you connect the Square integration and try to make a test submission?

    We will wait for your response.