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drcaricannonAsked on October 13, 2019 at 3:09 PM
trying to test the page and I receive this error message. please advise.
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jonathanReplied on October 13, 2019 at 3:29 PM
You need to connect the payment field to your Square account first for the integration to work.
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drcaricannonReplied on October 13, 2019 at 6:33 PM
I did that already. It said I was connected and I still get the error message.
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jonathanReplied on October 13, 2019 at 7:35 PM
Can you please confirm first that this is the form with issue.
I checked the form again and it shows that Square is not connected.
The payment integration will not work if its not connected to the Square account.
We will wait for your updated response.
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drcaricannonReplied on October 14, 2019 at 12:33 PM
I connected to Square and still got error message. Must I do this more than once--does it not stay connected? This would be hugely problematic.
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Ivaylo JotForm SupportReplied on October 14, 2019 at 2:21 PM
I checked your form (https://www.jotform.com/form/92810462227151). It still says that it is not connected.
Usually, you have to connect the payment integrations only once.
Can you please try to click on the Preview button, right after you connect the Square integration and try to make a test submission?
We will wait for your response.