Problems with Jotform Showing Up

  • Profile Image
    madisonprops
    Asked on October 17, 2019 at 12:28 PM

    Hello,

    I'm having issues with jotform not updating properly and also not informing us when we get requests in to our marketing email address. Wondering what's going on and how to make sure we are getting our requests in a timely manner!

    Thanks

  • Profile Image
    IvayloK
    Answered on October 17, 2019 at 01:56 PM

    I checked your form (https://eu.jotform.com/92335019261149). I noticed that one notification e-mail had failed.

    In order to avoid email delivery issues, we would recommend you to setup your own SMTP sender. Sending via SMTP sends directly from that address taking our servers out of equation. Here is the guide:

    https://eu.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please try to setup SMTP for your forms and let us know, if it helps.

    We will wait for your response