Auto responder email not sending

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    CoachJacqui7
    Asked on October 23, 2019 at 07:56 AM
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    mustafaculban
    Answered on October 23, 2019 at 08:03 AM

    Hi CoachJacqui7,

    Could you please elaborate more of your problem?

    Can you please share a form url with us to replicate, any image that shows the problem etc. ?

    Thanks

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    CoachJacqui7
    Answered on October 23, 2019 at 08:50 AM
    Hi there
    When I complete the form, the auto responder doesn't send the email to the
    person who completed the form.
    ...
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    mustafaculban
    Answered on October 23, 2019 at 08:53 AM

    Hi CoachJacqui7,

    Could you please share the form url with us to replicate this issue ?

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    CoachJacqui7
    Answered on October 23, 2019 at 10:50 AM
    Sure
    https://form.jotformeu.com/92893834463369
    ...
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    Richie_P
    Answered on October 23, 2019 at 11:26 AM

    I have tested a cloned version of your form and it seems the autoresponder email is working at my end.

    If possible, can you please try to create a new autoresponder email and use that instead?

    Please give it at try and let us know how it goes.