Auto responder email not sending

  • CoachJacqui7
    Asked on October 23, 2019 at 7:56 AM
  • Mustafa Culban JotForm Developer
    Replied on October 23, 2019 at 8:03 AM

    Hi CoachJacqui7,

    Could you please elaborate more of your problem?

    Can you please share a form url with us to replicate, any image that shows the problem etc. ?

    Thanks

  • CoachJacqui7
    Replied on October 23, 2019 at 8:50 AM
    Hi there
    When I complete the form, the auto responder doesn't send the email to the
    person who completed the form.
    ...
  • Mustafa Culban JotForm Developer
    Replied on October 23, 2019 at 8:53 AM

    Hi CoachJacqui7,

    Could you please share the form url with us to replicate this issue ?

  • CoachJacqui7
    Replied on October 23, 2019 at 10:50 AM
    Sure
    https://form.jotformeu.com/92893834463369
    ...
  • Richie JotForm Support
    Replied on October 23, 2019 at 11:26 AM

    I have tested a cloned version of your form and it seems the autoresponder email is working at my end.

    If possible, can you please try to create a new autoresponder email and use that instead?

    Auto responder email not sending Image 1 Screenshot 20

    Please give it at try and let us know how it goes.