account was suspended

  • Profile Image
    Kristin Reed 
    Asked on October 23, 2019 at 05:29 PM

    Hi there, I would like my account reactivated. I didn't realize I couldn't create a form for payment info. I will delete that form and create one elsewhere. But I would like to continue to use my other forms. Thanks for any help.


    Kristin Reed

  • Profile Image
    Richie_P
    Answered on October 23, 2019 at 07:23 PM

    I have checked your account krislreed and it seems our automated phishing detection system flagged your form 92956395523166 to be suspicious of phishing.

    It seems the form is collecting credit card/ banking information which violates your terms of use.

    In order to comply to our terms, I have removed the guilty fields in your form as there are still no submission data and re-instated your account.

    Kindly check our terms of use to avoid getting your account suspended.

    Hope this information helps.

  • Profile Image
    drkristinreed
    Answered on October 23, 2019 at 07:37 PM

    Thank you so much! I will review the terms of use. Are we able to build a secure for to collect credit card info? 


    Thanks again,

    Kristin

  • Profile Image
    Richie_P
    Answered on October 23, 2019 at 07:40 PM

    Unfortunately, it is not possible to collect credit card info using our forms.

    If you wish to receive payments using your form, you may use our available payment integration.

    https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm