Why Images giving 404 error when viewed in the email?

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    matt_turner
    Asked on October 24, 2019 at 07:04 AM

    Hi,

    Images don't load on forms when they're sent to a recipient. They get a 404 error. How do I resolve this - I don't want to keep heading to the Jotform inbox to view the images - I'd like them to be able to be viewed by the people the emails are forwarded to.

    Thanks. 

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    jherwin
    Answered on October 24, 2019 at 07:18 AM

    To show image files on email notification/autoresponder, you would need to lift privacy settings in your account, which require login to review files, here is the link: https://www.jotform.com/myaccount/settings1571915345uncheck.png
    This is enabled by default to protect your submissions/files from being viewed without your permission or log in to your account.

    Let us know if that fixed the issue.