Not receiving email notifications

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    ELeiserson
    Asked on October 24, 2019 at 02:02 PM

    Hello,

    I have my email set up as the email to receive notifications when forms are submitted, but I am not receiving the emails. I checked in my Junk mailbox and did not see anything there. Also, when I send a test, it comes to my mailbox, but when I actually test submitting a form, nothing comes through. 

     

    Any thoughts?

     

    Thank you,

    Katie 

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    Mike
    Answered on October 24, 2019 at 04:16 PM

    Could you please confirm if you are referring to the 'Donor Meeting Report' form? Also, can we submit a test entry to troubleshoot this?

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    KatieCd
    Answered on October 24, 2019 at 04:21 PM

    Yes, the Donor Meeting Report. Yes, you are welcome to send a test entry. 

    Thanks!

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    Mike
    Answered on October 24, 2019 at 04:37 PM

    I have submitted a test entry, and the email is marked as successfully sent:

    https://www.jotform.com/emails/5db20a8336353321ca660566

    Please kindly check the Inbox and Junk folders.

    You may also try adding our noreply@jotform.com sender to your contacts.

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    KatieCd
    Answered on October 24, 2019 at 04:50 PM

    I received that! I will test on my own end to double check and I will add noreply to my contacts. Thank you for your assistance.

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    Mike
    Answered on October 24, 2019 at 04:55 PM

    You are welcome. If you need any further assistance with this, please let us know.