Why are my headings not coming through on email submissions?

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    Asked on October 25, 2019 at 08:17 AM

    We have an awards nomination form with headings numbered - link below in URL section - however, when the email submissions come through, the headings (or name of the award being nominated for) are not appearing.  We cannot tell what the nominees are being nominated for.  Screenshot attached below: This sample should list that Virgil is nominated for Dining award.   How do i correct this?

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    Answered on October 25, 2019 at 08:42 AM

    You can change the email subject as shown below:


    You can add additional Nominee field IDs into the email subject. The filled one will be included in the subject.

    The result would look like this:


    Hope this helps.

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    Answered on October 25, 2019 at 09:18 AM

    That would be great if the nomination form was only for one award, but there are 16 different categories - each employee filling out the form can nominate up to 16 different people for 16 different awards.  BUT they are not required to fill out a nomination for every award, so they can skip categories.  That is why we need the headings to come through on the email.  How do we do this?

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    Answered on October 25, 2019 at 09:46 AM

    You can achieve this by creating an email notification for each category and linking that to separate conditions. For this purpose, the "Change email recipient" condition will come in handy.

    Related Guide: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer 

    First create email notifications. Here I have shown a sample for two categories:


    Now, create conditions for sending emails based on specific category:


    Let us know if this would work for you.

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    Answered on October 25, 2019 at 11:06 AM

    No this does not work - If I set up this way, when an employee fills in a nominee for each of the 16 categories, we get 16 separate emails with the entire submission form on it and the headings still do not appear.  The heading or award name appears in the email SUBJECT field, but if I print that email we cannot tell from the print what award was nominated....and now I have 16 emails from the same submission and I still cannot tell who was nominated for what.  All I want to know is how do I get my "text" fields from the jotform to transfer through on submissions.  Is there a way to do this?  Why are the text fields skipped over on a submission?  

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    Answered on October 25, 2019 at 12:38 PM

    I think there are two possible ways to work around this: 

    1. Add a text area (long text entry) right below each header and conditionally insert the heading text if the name field of that section is filled. 

    This guide will help you conditionally inserting text to fields: https://www.jotform.com/help/268-How-to-Insert-Text-or-Calculation-into-a-Field-Using-Conditional-Logic 

    Note that you will need to add one condition per section on your form. 

    2. Change the name label to include the section title, example: 

    "1. Walter E. Justus Awar: Nominee's Name"

    This way when you receive the email you can see the section the data belongs to and include all the info in a single email. 

    I hope this helps.