my email is locked can you unlock it for me

  • benson
    Asked on October 28, 2019 at 5:58 PM

    my email is locked can you unlock it for me

  • John Support Team Lead
    Replied on October 28, 2019 at 7:25 PM

    Hi Benson,

    If you mean you cannot log in to your email's mailbox, I'm afraid you need to reach out with your email provider such as Google for GMAIL and etc, or reset its password on their login site.

    We can only unsuspend/unlock a Jotform account depending on its status, but we don't have access to the email accounts associated with it.